Contact of the client service
If you have any questions about health care and health insurance? Ask us!
We will respond quickly and, if necessary, involve healthcare professionals to provide the best response to your query.
View, call or write:
Notice!
Please use the e-services of the Health Insurance Fund on the state portal eesti.ee.
You can also write to us at info [at] tervisekassa.ee or call +372 669 6630.
We will answer you Mon, Tue, Wed, Thu 8.30-16.30 and Fri 8.30-14.00.
Please post paper applications and other documents to the address Lastekodu 48, 10113 Tallinn or bring them to the mailboxes of our offices.
Lastekodu 48 in Tallinn
Nooruse 5 in Jõhvi
Riia 142 in Tartu
Suur-Jõe 63 in Pärnu
NOTICE! We serve you on the basis of advance booking. Book an appointment at reservation system or by calling +372 669 6630.
Let's take care of our health!
- The price of a call to the customer phone +372 669 6630 is based on the package. You can get more detailed information from your service provider. Calls are recorded to improve service quality.
- Personal identification service on the customer phone (how to use and what information we issue)
- According to the law, our working hours are three hours shorter on the working day immediately before the New Year, the anniversary of the Republic of Estonia, Victory Day and Christmas Eve
General information of the Health Insurance Fund
Lastekodu 48, Tallinn 10113.
info [at] tervisekassa.ee (info[at]tervisekassa[dot]ee)
+372 669 6630
Health Insurance Fund register code: 74000091
Submission of applications
We can issue information containing personal data to you only if you have identified yourself.
You can do it if
- send an e-mail with a digitally signed application to info [at] tervisekassa.ee (info[at]tervisekassa[dot]ee)
- send a hand-signed application to the Health Insurance Fund by mail: Lastekodu 48, 10113 Tallinn
NB! Information containing a sensitive topic (e.g. health data) is sent by encrypted email or by registered letter.
Sending documents to the health insurance fund encrypted
If you want to send documents with sensitive data by e-mail, encrypt them with DigiDoc4 software. To do this, select "Haigekassa (Tervisekassa) krüpteerimissertifikaat" as the recipient and then encrypt the document. Read more.
Contact us
If you have any questions about health care and health insurance, please contact the Customer Service of the Health Insurance Fund. We will respond quickly and, if necessary, involve healthcare professionals to provide the best response to your query. You will receive an answer within an average of 5 working days, but no later than within 30 calendar days.
It is possible to use Estonian, English and Russian language while calling to the Health Insurance Fund. Written requests are answered in Estonian and English. Assistance in customer service office is provided in Estonian, English and Russian language.
We can disclose information containing your personal data only when we have verified your identity as a person requesting information or clarification. To verify your identity at information request you can choose between the following options:
- send an e-mail with a digitally signed application to info [at] tervisekassa.ee (info[at]tervisekassa[dot]ee)
- send a hand-signed application to by mail: Lastekodu 48, 10113 Tallinn
- come to a Customer Service Office of the Health Insurance Fund and present your personal identification document
- call to the Health Insurance Fund infoline and identify yourself either with your mobile-ID or with smart-ID.