The national contact point functions are mainly based on the European Parliament and Council Directive 2011/24/EU of 9 March 2011, on the application of patients' rights in cross-border healthcare. A Cross-border health care service is the referral or provision of health care services to the insured person in another EU Member State and the prescription and issuance of prescription medicinal product and medical devices within the context of health services. 

The duties of national contact point

The contact point will provide at least the following information to Estonian patients on cross-border health care service:

1) the contact details for the national contact points of other Member States;
2) the terms for compensating cross-border health service costs, access to benefits and the procedure used for determining benefits;
3) procedures for making complaints and applying for compensation, legal and administrative dispute resolution options, including in case of damage resulting from cross-border health services, administrative procedures and appeal and remedy; health services, which cross-border consumption requires a prior authorization according to the Health Insurance Act § 663, also all required information on prior authorizations and waiting list system;
4) the data set entered to receipts which are to be used in another Member State;
5) if possible, an initial estimate of the cross-border health service costs to be compensated;
6) patient rights.

The contact point will provide at least the following information to patients from other EU Member States on cross-border health care service:

1) quality and safety standards and guidelines established for health services in Estonia, also information on which health care providers are subject to these standards and guidelines;
2) the rules for monitoring and evaluation of health care service providers established in Estonia, also information on which health care providers are subject to this;
3) procedures for making complaints and applying for compensation, legal and administrative dispute resolution options, including in case of damage resulting from cross-border health services, administrative procedures and appeal and remedy;
4) health service providers licensed in Estonia, a particular service provider's right to provide services or restrictions on their activities, and the access of persons with disabilities to hospitals;
5) health services, for which the access restrictions have been set according to the Health Insurance Act § 504
6) patient rights.

The contact point will provide at least the following information to service providers, agencies and other persons in Estonia and other EU Member States on cross-border health care services:

1) the terms for cross-border health care service compensation, access to benefits and the procedure for determining benefits;
2) health service providers licensed in Estonia, a particular service provider's right to provide services or restrictions on their activities;
3) health services, which cross-border consumption requires a prior authorization according to the Health Insurance Act § 663, also all required information on prior authorizations and waiting list system;
4) health services, for which the access restrictions have been set according to the Health Insurance Act § 504;
5) the opportunity to refer patients with rare diseases to other EU Member States for diagnosis and treatment, which is not available within the country;
6) data set entered to receipts which are to be used in another Member State.

The scope of the Directive does not include:
 - long-term care services, which are designed to support the people who need assistance to perform routine daily operations;
- the availability and distribution of transplant organs;
- national vaccination programs against infectious diseases which are exclusively aimed at protecting the health of its population and subject to the planning and implementation measures.