About us

The Organisation

The main task of the Health Insurance Fund is to organize national health insurance to provide insured people with access to necessary healthcare services, medicines, medical equipment and cash benefits.

The mission of the Health Insurance Fund is to ensure insured people the availability of health insurance benefits.

The vision of the Health Insurance Fund is to create a sense of security for members of society when they face health problems and seek medical care, so as to increase the number of healthy life years.

The Estonian health care system is based on solidarity or unified health insurance. This makes it possible to provide the same quality medical care to all insured people.

The Estonian health care system is based on solidarity or unified health insurance. This makes it possible to provide the same quality medical care to all insured people.

 The Health Insurance Fund is guided by two principles when organizing health insurance:

  • Solidarity - Currently employed insured persons cover the costs of health insurance for those currently unemployed. It means solidarity between generations - the cost of health care for children, students and pensioners is fully covered by those currently employed. It also means solidarity between employed persons whose financial contribution to the health insurance depends on their income, not on their personal health risks, and who receive health insurance benefits on an equal basis, regardless of the size of their financial contribution.
  • Equal treatment - We guarantee equal rights and equal treatment for all insured persons and partners in accordance with applicable legislation.

The Estonian health insurance system complies with internationally approved principles:

  • As much of the population as possible must be covered with health insurance.
  • The scope of health insurance must be as wide as possible, i.e. based on the principle of solidarity, health insurance must offer a package of health services that is as comprehensive, coherent and modern as possible.
  • Health insurance must be as far-reaching as possible, i.e. the out-of-pocket expenses of a person in the total cost of treatment must be optimal and should not lead to poverty risk.

Strategic goals of the Health Insurance Fund until 2025:

  • Health journey - people can better take care of their health.

  • Treatment journey - necessary treatment is accessible to people through a rational selection of services.

  • Digital journey - automation of health-related services provides people with additional time.

  • The Health Insurance Fund is an esteemed service-based health insurance organization.

The objectives, functions, competence, bases for activities and the bodies of the Estonian Health Insurance Fund are provided by the Estonian Health Insurance Fund Act and the Articles of Association of the Health Insurance Fund.

The supreme body of the Estonian Health Insurance Fund is the Supervisory Board, the members of which represent the interests of employers, insured persons and the state.

The Health Insurance Fund is led by Management Board, which is chaired by Rain Laane since 16.10.2017.

Management

Management Board

Maivi Parv

Member of Management Board

maivi.parv [@] tervisekassa.ee
+ 372 744 7449

Rain Laane

Chairman of Management Board 

rain.laane [@] tervisekassa.ee
+ 372 620 8430

Karl-Henrik Peterson

Member of Management Board

karl.peterson[@] tervisekassa.ee
+ 372 620 8430

Pille Banhard

Member of Management Board

pille.banhard[@] tervisekassa.ee
+ 372 620 8430

Supervisory Board

State interest representatives
  • Minister of Health - Riina Sikkut
  • Minister of Finance - Mart Võrklaev
Representatives of insured interests
  • Chairwoman of the Estonian Chamber of the Disabled People - Ulvi Tammer-Jäätes
  • Member of Estonian Trade Union Confederation - Elle Pütsepp 
  • Chairman of the board of the Estonian Chamber of Disabled People - Ulvi Tammer-Jäätes
Employers' representatives
  • Chairman of Estonian Employer's Union - Arto Aas
  • Member of Estonian Employer's Union - Andi Kasak 

Contact of the client service

If you have any questions about health care and health insurance? Ask us!

We will respond quickly and, if necessary, involve healthcare professionals to provide the best response to your query.

View, call or write:

  • +372 669 6630  
  • Instagram

 

  • You can also send a paper letter to Lastekodu 48, 10113 Tallinn

Notice!

Please use the e-services of the Health Insurance Fund on the state portal eesti.ee.
You can also write to us at info [at] tervisekassa.ee or call +372 669 6630.
We will answer you Mon, Tue, Wed, Thu 8.30-16.30 and Fri 8.30-14.00.

Please post paper applications and other documents to the address Lastekodu 48, 10113 Tallinn or bring them to the mailboxes of our offices.
 

Lastekodu 48 in Tallinn 

Nooruse 5 in Jõhvi 

Riia 142 in Tartu 

Suur-Jõe 63 in Pärnu 


NOTICE! We serve you on the basis of advance booking. Book an appointment at reservation system or by calling +372 669 6630.
 

Let's take care of our health!

General information of the Health Insurance Fund

Lastekodu 48, Tallinn 10113.

info [at] tervisekassa.ee (info[at]tervisekassa[dot]ee)

+372 669 6630

Health Insurance Fund register code: 74000091

Submission of applications

We can issue information containing personal data to you only if you have identified yourself.
You can do it if

  • send an e-mail with a digitally signed application to info [at] tervisekassa.ee (info[at]tervisekassa[dot]ee)
  • send a hand-signed application to the Health Insurance Fund by mail: Lastekodu 48, 10113 Tallinn

NB! Information containing a sensitive topic (e.g. health data) is sent by encrypted email or by registered letter.


Sending documents to the health insurance fund encrypted

If you want to send documents with sensitive data by e-mail, encrypt them with DigiDoc4 software. To do this, select "Haigekassa (Tervisekassa) krüpteerimissertifikaat" as the recipient and then encrypt the document. Read more.

Contact us

If you have any questions about health care and health insurance, please contact the Customer Service of the Health Insurance Fund. We will respond quickly and, if necessary, involve healthcare professionals to provide the best response to your query. You will receive an answer within an average of 5 working days, but no later than within 30 calendar days.

It is possible to use Estonian, English and Russian language while calling to the Health Insurance Fund.  Written requests are answered in Estonian and English. Assistance in customer service office is provided in Estonian, English and Russian language.

We can disclose information containing your personal data only when we have verified your identity as a person requesting information or clarification. To verify your identity at information request you can choose between the following options:

  • send an e-mail with a digitally signed application to info [at] tervisekassa.ee (info[at]tervisekassa[dot]ee)
  • send a hand-signed application to by mail: Lastekodu 48, 10113 Tallinn
  • come to a Customer Service Office  of the Health Insurance Fund and present your personal identification document
  • call to the Health Insurance Fund infoline and identify yourself either with your mobile-ID or with smart-ID. 

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Employees of EHIF

The supreme body of the Estonian Health Insurance Fund is the Supervisory Board, the members of which represent the interests of employers, insured persons and the state. The Chairman of the Supervisory Board is Minister of Health and Labour. The daily work of EHIF is managed by a four-member board. As at 2020, EHIF had 200 employees.

All employees

Legal and Information Management Department

EP

The department advises the employees and contractual partners of the Health Insurance Fund in legal matters and ensures the effective functioning of the Health Insurance Fund through unified information management.

Head of department, legal and information management department Ergo Pallo

+372 620 8441

Lastekodu 48, 10113, Tallinn

Head of Internal Audit

Erly Feld

Internal auditing is an independent, objective, assurance and advisory activity designed to add value to and improve an organization's operations. It contributes to the achievement of the organization's goals by using a systematic and orderly approach to assess and improve the effectiveness of risk management, control and governance processes.

Head of Internal Audit Erly Feld

+372 620 8492

Lastekodu 48, 10113, Tallinn

Human Resources Department

KH

We contribute to the development of the Health Insurance Fund by supporting the success of our employees at their various career stages.

Head of department, human resources Krista Humal

+372 620 8461

Lastekodu 48, 10113, Tallinn

Health Insurance Fund supervisory board

Health Communication Department

DL

The competence of the department includes public relations of the Health Insurance Fund, marketing health literacy and projects, managing public websites, and organising international cooperation.

Head of department, health communication Dan Lõhmus

+372 5621 6418

Lastekodu 48, 10113, Tallinn

Customer Service Department

ML

The task of the department is advising clients, managing customer service channels of the Health Insurance Fund, and processing certificates of incapacity for work.

Head of department, customer service Maris Liitmäe

+372 603 3627

Lastekodu 48, 10113, Tallinn

Partnership Communications Department

MT

The department supports the network of health care providers. We advise partners, help them navigate the landscape of health insurance, and enter into contracts so that invoices for health services provided to people are paid by the Health Insurance Fund. We recruit family physician for unassigned practice lists and contribute to the development and evaluation of the quality of health services.

Head of department, partnership communications Marko Tähnas

+372 744 7496

Riia 142, 50411, Tartu

Pharmaceuticals and Medical Devices Department

EL

The department provides necessary medicinal products and medical devices intended for independent use to physicians and patients, while being responsible for the budget allocated for this and ensuring that tax revenue is used appropriately.

Head of department, pharmaceuticals and medical devices Erki Laidmäe

+372 620 8435

Lastekodu 48, 10113, Tallinn

Finance Department

RP

The competence of the department includes comprehensive organisation of management accounting of the Health Insurance Fund and development of work processes, organising accounting and processing of treatment invoices. In addition, the competence of the department includes matters related to health services provided in the European Union.

Head of department, finance Riho Peek

+372 620 8347

Lastekodu 48, 10113, Tallinn

Analytics Department

KHK

The task of the department is to turn data into information. We offer interactive desktops for departments, solve questions that have arisen with more or less extensive analysis, we develop statistical models, where necessary, to find coding errors and predict future phenomena. In addition, we provide all kinds of analytical advice.

Head of department, analytics Kadri Haller-Kikkatalo

Riia 142, 50411, Tartu

Cloud Department

Jüri-August Kirch

The task of the team is to organise the management of technical IT services and products. The team is responsible for ensuring that the IT services and products of the Health Insurance Fund function, incidents are resolved, changes are implemented, and cloud machinery functions.

Head of department, cloud Jüri-August Kirch

+372 54 33 0155

Lastekodu 48, 10113, Tallinn

Development Department

Arendusosakonna juhataja Jaarika Järviste

The Development Department ensures fast and high-quality development of the health care system and services that meet the expectations of the users of the Health Insurance Fund. In addition, we manage e-Health products and support the growth of innovation capacity of health care. All to ensure that the selection of convenient and necessary health services for the Estonian people expands quickly and wisely.

Head of department, development Jaarika Järviste

+372 603 3641

Lastekodu 48, 10113, Tallinn

Supervisory Department

JK

The competence of the department includes ensuring the expedient use of health insurance funds of the Health Insurance Fund, which includes preventing damage, recovering damage and undue benefits out of court or through court proceedings.

Head of department, supervisory Jelena Kont

+372 335 4491

Nooruse 5, 41597, Jõhvi

General management

Rain Laane

Chairman of the management board Rain Laane

+372 620 8430

Lastekodu 48, 10113, Tallinn

Health care

Maivi Parv

Member of the management board Maivi Parv

+372 744 7449

Lastekodu 48, 10113, Tallinn

Digital Services

Karl-Henrik Peterson

Member of the management board Karl-Henrik Peterson

+372 620 8430

Lastekodu 48, 10113, Tallinn

Audit Committee

  1. Elle Pütsepp
  2. Kristi Toommägi
  3. Viktor Vassiljev

Medical Services Department

TS

The department develops high-quality family medical care, specialized medical care, nursing care and dental care through making new services available, developing care pathways and service models, measuring quality (incl. results and experience reported by the patient), and developing supportive payment methods. We also ensure that the prices of the services cover the actual optimal costs of service providers. Where necessary services are not available in Estonia, we pay for treatment abroad.

Head of department, medical services Tiina Sats

+372 620 8473

Lastekodu 48, 10113, Tallinn

Insurance

Pille Banhard

Member of the management board Pille Banhard

+372 620 8430

Lastekodu 48, 10113, Tallinn

Disease Prevention Portfolio Manager

LK

Disease Prevention Portfolio Manager Liis Kruus

Riia 142, 50411, Tartu

Incapacity benefits service manager

Lea Kalda

Teenusejuht Lea Kalda

Suur-Jõe 63, 80042, Pärnu

Head of Information Security

Infoturbe juht Riski- ja vastavusjuht

Head of Information Security Kristo Kapten

+372 620 8317

Riski- ja vastavusjuht Frank Hendrikson

Lastekodu 48, 10113, Tallinn

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If you have any questions, please write to our client service info@haigekassa.ee. Thank you!